Shipping Policy

Zova Technology Limited

Website: www.zovatechnology.co.nz

Last updated: 12 October 2026

1. Shipping Information

Zova Technology Limited supplies professional technology equipment, including 3D scanners, LiDAR systems, laser cutters, software and accessories.

We aim to process and dispatch orders as efficiently as possible while keeping customers informed of their order status.

Products may be dispatched from our New Zealand stock or sourced from local and international suppliers.

2. Shipping Costs

Our standard shipping arrangements within New Zealand are:

• Orders under NZ$3,000: Shipping charges apply and will be calculated or confirmed at checkout.

• Orders of NZ$3,000 or more: Free standard shipping within New Zealand, unless otherwise specified for oversized, heavy or specialised equipment.

Additional shipping charges may apply to rural deliveries, remote locations, oversized equipment or deliveries requiring special freight arrangements.

Any additional charges will be communicated to customers for approval before their order is dispatched.

3. Order Processing

Orders are processed once payment has been received and confirmed.

Processing times depend on product availability and supplier arrangements.

Products held in stock may be dispatched sooner than products sourced specifically for an order.

Orders placed on weekends or New Zealand public holidays will generally be processed on the next business day.

4. Delivery Timeframes

Delivery times vary depending on product availability, delivery location and freight arrangements.

Estimated delivery times may be provided at checkout, on the product page or when an order is confirmed.

Products sourced from international suppliers may require additional time for manufacturing, international freight, customs clearance and local delivery.

Delivery estimates are indicative and are not guaranteed unless expressly agreed.

We will make reasonable efforts to notify customers of significant delays and provide updated delivery information where available.

Nothing in this policy limits any rights customers have under applicable New Zealand law in relation to delayed or undelivered goods.

5. Special Orders and Supplier-Ordered Products

Certain products may not be held in stock and may be ordered specifically for customers.

Where a product requires special ordering, customers will be advised of the expected lead time where reasonably possible.

Supplier lead times may change due to manufacturing schedules, international shipping or other circumstances outside our reasonable control.

If an order cannot be fulfilled, we will contact the customer to discuss an appropriate resolution, including a refund where required by law.

6. Order Tracking

Where tracking information is available, customers will receive tracking details once their order has been dispatched.

Some specialised equipment or freight deliveries may use alternative tracking or delivery arrangements.

Customers are welcome to contact us for an update on their order.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect address is supplied, additional delivery charges may apply where permitted by law.

Please contact us as soon as possible if you need to update your delivery information.

8. Damaged or Missing Deliveries

We take care to ensure products are appropriately packaged for transport.

If your order arrives damaged, incomplete or incorrect, please contact Zova Technology as soon as reasonably possible.

Where possible, include your order number, photographs of the packaging and a description of the issue.

We will investigate the matter and arrange an appropriate resolution in accordance with applicable consumer law.

9. International Shipping

International shipping may be available by prior arrangement.

Customers outside New Zealand should contact Zova Technology before ordering to confirm product availability, shipping costs, import requirements and estimated delivery times.

Any applicable customs duties, import taxes and local charges will be confirmed where possible before an international order is accepted.

10. Contact Us

For shipping enquiries, delivery updates or assistance with your order, please contact:

Zova Technology Limited

Website: www.zovatechnology.co.nz

Email: [Insert your business email address]