Refund & Returns Policy

Zova Technology Limited

At Zova Technology, we supply specialised technology and equipment, including 3D scanners, LiDAR systems, laser cutters, software and accessories.

Please review our returns policy carefully before placing an order.

1. Change-of-Mind Returns

All purchases are considered final once an order has been confirmed.

We do not accept returns, exchanges or refunds for change of mind, incorrect product selection, or products that are no longer required, unless otherwise agreed in writing or required by applicable law.

Customers are responsible for ensuring that the product selected meets their requirements before purchasing.

We encourage customers to contact us before ordering if they require assistance with product compatibility or specifications.

2. Faulty or Defective Products

If you believe your product is faulty or defective, please contact Zova Technology with your order number, a description of the issue and supporting photographs or videos where appropriate.

We may request additional information or arrange an assessment to determine the nature of the fault.

Where required under applicable New Zealand law, we will provide an appropriate remedy, which may include repair, replacement or refund.

Nothing in this policy limits customers' rights under the Consumer Guarantees Act 1993 or other applicable legislation.

3. Product Compatibility and Incorrect Selection

Customers should carefully review product specifications, software requirements and compatibility before purchasing.

Zova Technology does not accept returns for incorrect selection or compatibility issues where the product was accurately described and supplied as ordered, except where required by law.

4. Special Orders and Supplier-Ordered Products

Products ordered specifically for a customer, including special-order equipment and customised configurations, cannot be cancelled or returned for change of mind once the order has been placed with our supplier, unless otherwise agreed in writing.

This does not affect any rights or remedies available under applicable law.

5. Software and Digital Products

Software licences, activation keys and digital products are non-refundable for change of mind once supplied or activated.

Any applicable statutory rights remain unaffected.

6. Returns Authorisation

Customers must contact Zova Technology before sending a product back.

Unauthorised returns may be refused where no legal right of return exists.

Where a return is required under applicable consumer law, Zova Technology will provide appropriate return instructions.

7. Shipping Costs

For approved change-of-mind returns accepted at our discretion, return shipping costs are the customer's responsibility unless otherwise agreed.

Where a return is required because of a failure covered by applicable consumer law, shipping costs will be handled in accordance with those legal obligations.

8. Consumer Guarantees Act

Zova Technology complies with the Consumer Guarantees Act 1993 where applicable.

For qualifying business-to-business transactions, the parties may agree in writing to contract out of the Consumer Guarantees Act where permitted by law and where it is fair and reasonable to do so.

9. Contact Us

For any concerns regarding your order, product faults or returns, please contact Zova Technology through the contact details published on our website.

Website: www.zovatechnology.co.nz